NET PROMOTER SCORE – NPS

NET PROMOTER SCORE – NPS

Net Promoter Score (NPS)® is a powerful tool which measures customer experience and predicts growth of your business. It can be used in your online surveys to gauge customer loyalty and, in the long run, company’s health. Beauty of NPS is that it is based on just one...
BENCHMARKING

BENCHMARKING

Assume you have a luxury items shop. You send out a survey to find out the answer to: “How likely is it that you would recommend our items to a friend or a colleague?” Through Net Promoter Score (NPS) you get the score as 35. Is it an encouraging number or not? What...